FAQ
General Issues
1. What are the system requirements needed to run the Flo Tuition video conferencing software?
A computer installed with the Windows XP or Vista Operating System or Mac OS X.
A fast internet connection.
A webcam.
Earpiece, headset or microphone and speakers.
2. What is the difference between signing up for Flo Tuition and going to a tuition centre?
The development of video conferencing technology has broken physical barriers, allowing distant learning to take place effectively. Learning will still take place similar to lessons being conducted in a physical classroom.
Unlike going to a physical tuition centre, students save time on traveling and learn from the comfort of their home.
3. Can I reschedule my lesson if I cannot make it for my allocated time slot?
Flo Tuition takes into consideration the learning experience of every child. To allow every child to learn effectively, there should be minimal disruption to their learning routine. Thus, rescheduling of lessons is not encouraged.
However, Flo Tuition understands that there may be genuine incidents which will prevent the child from attending their scheduled lessons. Parents should inform Flo Tuition if a child is not available for their scheduled lesson. Flo Tuition can arrange the child to attend another class subject to availability.
4. How do I get my tuition materials or hand up my assignments?
Tuition materials will be disseminated to students via emails. Similarly, assignments can be handed up using the same channel.
5. Can my child take a break during the school holidays?
Flo Tuition advocates daily study habit which may take some time for a child to inculcate and maintain. A child needs to be in touch with his / her work consistently to keep the momentum going. With continuity of study, we can ensure that the child maintains the speed and accuracy which he / she is building up. Parents should inform Flo Tuition if a child is going on a holiday. Flo Tuition can arrange the child to attend another class subject to availability.
6. Will there be lessons if the tuition session falls on a public holiday?
Flo Tuition emphasize the importance of balancing both the tutors’ well-being and students’ learning. Allowing tutors a rest on public holidays will ensure that tutors will give their best after their well-deserved break.
7. How do I make payment?
The monthly tuition fee can be paid using cash, cheque or via bank transfer.
8. How do I get started?
Flo Tuition firmly believes in providing first-class quality service to all our customers. As such, customers never have to leave the comfort of their home from registration to the commencement of the tuition lessons.
Customers can sign up via the “sign up” function on our website. Follow the instructions to provide all the necessary information.
Our service staff will contact our customers to verify the accuracy of information provided and lesson schedule.
Our technical support staff will deliver the Flo Tuition start-up kit to our customer’s house and teach the child how to use the Flo Tuition system at a time convenient to our customer.
The child will log onto the Flo Tuition system for his / her tuition lesson during the scheduled time slot.
